OutcomeCatalyst

The BrainHow our platform trains your agents

Healthcare AI AgentsPhysician groups and multi-site practices

Insurance AI AgentsCarriers, MGAs and agencies

Manufacturing AI AgentsFabricators and multi-plant manufacturers

Commercial Real Estate AI AgentsOwners, operators and investors

Brokerage AI AgentsResidential real estate brokerages

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THE BRAIN

Your company has systems. It does not have a brain.

Your information lives in a dozen tools and in people’s heads. The brain turns it into an instruction manual for your AI: how you decide, what you check, when to stop and ask. So agents do the work the way your best people would.

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See it by industry

1 · Where your information lives today

ERPCRMEHRProperty managementPolicy and claimsAccounting and billingEmail and chatShared drivesSpreadsheetsScanned PDFsCall recordingsAny other system you runWhat people know

2 · What it knows

Everything your business knows, connected

Three parts, built together from every system you run and everyone who knows how the work gets done. Whatever your industry, together they cover what exists, what it means and how you work.

Knowledge graph

How everything connects

Every business runs on a set of things: patients, policies, parts, properties, suppliers, contracts, cases. The knowledge graph maps those things and how they relate, built from every system that mentions them. The same supplier in your ERP, your inbox and a spreadsheet becomes one record, linked to everything that touches it.

For examplePatient → referral → payerPolicy → claim → adjusterPart → supplier → plantProperty → lease → tenant

Semantic layer

What your words mean

A shared dictionary for your business. It holds what each term means to you and how each figure is worked out, so a word means the same thing in every system, report and answer. When two tools disagree, it knows which definition you use.

For exampleActive patientLoss ratioOn-time deliveryNet operating income

Context layer

What your business knows

The part of your business that never made it into a system: your rules, thresholds and exceptions, who approves what, and why things are done the way they are. We collect it from documents, email, call recordings and conversations with your people, write it down once and keep it current.

For exampleWhich payers need a prior authorisationWhen a claim goes to a senior adjusterWhy one supplier gets longer termsWho can approve a rent concession

3 · How it decides

The harness: an instruction manual around every agent

Knowing your business is not enough. Anyone can connect your systems. Teaching an agent to decide the way you do is the hard part, and it is the part nobody else can copy.

Knows how you decide

Your rules, thresholds and exceptions, written down as the manual it follows.

Sends each question to the right place

The right system and the right record, every time, not its best guess.

Checks its own work

Every answer and draft is checked against the source before anyone sees it.

Stops and asks

Anything that leaves the building waits for a person to approve.

4 · What it lets you do

For AI

Agents do the work

An agent reads the file, checks it against your rules, drafts the next step and routes it for approval, the way a trained employee would.

For your team

Your team gets answers

Ask in plain English and get the answer with the record or conversation it came from, instead of chasing seven tools, three people and two meetings.

DOMAIN-SPECIFIC HARNESSES

A harness for your industry, fitted to your business.

A general AI agent starts every job from scratch. A domain-specific harness starts from how your industry works: its rules, its documents, its systems and the calls an experienced person would make. We build one for each industry we serve, then fit it to your business, so an agent knows the job before it opens its first file.

HEALTHCARE

Payers, referrals and prior auth

Payer rules, referral criteria, prior authorisation and the point where a clinician takes over.

INSURANCE

Appetite, wording and authority

Underwriting guidelines, policy wording, claims authority limits and when a file goes to a senior adjuster.

MANUFACTURING

Parts, suppliers and the constraint

Bills of materials, supplier terms, routings, tolerances and which machine sets the pace for the plant.

COMMERCIAL REAL ESTATE

Leases, rent rolls and the model

Lease clauses, rent rolls, NOI, debt terms and the assumptions your investment committee expects to see.

RESIDENTIAL BROKERAGE

Listings, buyers and follow-up

MLS and off-market inventory, buyer financing and the follow-up rhythm that turns a lead into a showing.

YOUR BUSINESS

Then it learns yours

Your thresholds, exceptions, approval chain and house rules go on top, so the agent decides the way your best people do.

GOVERNANCE

Nothing moves. Nothing is replaced.

Our platform sits beside the systems you run. It reads from them and writes back only where you have asked it to.

SYSTEMS OF RECORD

Yours stay yours

Epic stays the medical record. Guidewire stays the policy system. The ERP stays the ERP.

ACCESS

Role based, and logged

A person sees on our platform only what they can already see in the source. Every read and every write is recorded.

DEPLOYMENT

Hosted by you or by us

Our platform can run inside your infrastructure or in a governed environment we operate, with a BAA where the data requires one.

APPROVAL

A person signs off

Agents draft, score, reconcile and prepare. Sending, filing and posting stay behind an approval.

Let’s build your company a brain
and put AI to work.

Your systems, your documents, and what your people have been carrying around in their heads. Thirty minutes to see what an AI brain could look like in your company.

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